All orders received on the Kástra Elión website will conform to Sipsy’s cancellation and refund policies.1. Orders may be cancelled by a customer before they are shipped out (status “processing”). Restocking fee will be assed ($7.99). Please contact firstname.lastname@example.org to cancel your order.
2. Once an order is shipped out (status “complete”) and has been assigned a tracking number, it can not be cancelled.
3. If an address correction is needed after an order is shipped out, it will assess an $18 fee. Address correction made while order is still “processing” will not assess any fee. Please contact email@example.com to modify an address.
4. If an item is undeliverable, it will be sent back to us and an undeliverable fee ($18) as well as a restocking fee ($7.99) will be assessed.
5. Orders may be modified if the status is “processing” at no additional charge. Sipsy must be notified via email for such cases. Please contact firstname.lastname@example.org.