Refund Policy

All orders received on the Kástra Elión website will conform to Sipsy’s cancellation and refund policies.

1. Orders may be cancelled by a customer before they are shipped out (status “processing”). Restocking fee will be assed ($7.99). Please contact to cancel your order.
2. Once an order is shipped out (status “complete”) and has been assigned a tracking number, it can not be cancelled.
3. If an address correction is needed after an order is shipped out, it will assess an $18 fee. Address correction made while order is still “processing” will not assess any fee. Please contact to modify an address.
4. If an item is undeliverable, it will be sent back to us and an undeliverable fee ($18) as well as a restocking fee ($7.99) will be assessed.
5. Orders may be modified if the status is “processing” at no additional charge. Sipsy must be notified via email for such cases. Please contact